EnglishEN

Help

Answers to what people ask most. Anything else: write to support@smartmealai.com (in the app: Profile → Contact us, which adds the app version for us). We answer within a few working days.

How many recipes can I get?

Free: 30 recipe ideas or meals read by AI and 10 photos of the fridge or a plate a month. Premium: 300 and 100. Typing ingredients, scanning barcodes, the food diary, shopping lists, favorites and your own recipes have no limit. The limits start again on the first day of each month (UTC); Profile shows what is left.

Can I trust the recipes with an allergy?

Recipes and nutrition are made by AI and can be wrong. Your allergies and diets (Profile) go into every request, and a recipe that may still contain an allergen is marked, but always check the ingredients yourself.

Why does the photo miss something?

The AI lists only what it can see clearly. Fix the list before asking for recipes: remove what is wrong, type what is missing. Photos are used for that one answer and not stored.

I signed in another way and my recipes are gone

Sign in with Apple, Sign in with Google and email open the same account when they share the same confirmed address. If you chose "Hide My Email" with Apple, that is a separate account: sign out and sign in the way you used before.

How do I cancel or restore Premium?

Premium renews automatically until you cancel it, at least 24 hours before the end of the period, in your App Store account settings (iPhone: Settings → your name → Subscriptions) or in Google Play (Payments & subscriptions). Deleting the app or your account does not cancel it. On a new phone: Profile → Go Premium → Restore purchase. Refunds are handled by Apple or Google.

How do I delete my account?

Profile → Delete account (at the bottom). It deletes your account, recipes and lists at once; a list you shared passes to another member. See the privacy policy for what is kept and for how long.

No longer have the app? Write to privacy@smartmealai.com from the address you signed in with, asking to delete your SmartMeal AI account. We delete it and its data the same way, within a month.

Where do the calories in the diary come from?

A photo of your plate or a few words: the AI estimates the grams, kcal and macros of each part, marked “AI estimate”; fix the grams and the rest follows. A scanned barcode: the values on the product's label, from Open Food Facts. A recipe from the app: worked out from its ingredients.

Does it work offline?

Shopping lists, the food diary, favorites and recipes you have opened work offline; changes are sent when you are back online. Anything with AI needs a connection.